Help Center

Please refer to the tracking number on your order status page and the email we sent with tracking when your order shipped. We ship using USPS.

Estimates:

USA: 2-3 Business Days

Canada: 3-5 Business Days

Europe: 5-7 Business Days

Everywhere Else: 5-21 Business Days

This reflects first class which is the cheapest and slowest shipping we provide. 

First you will need to contact your local post office immediately. You can find contact information for them here: https://tools.usps.com/go/POLocatorAction!input.action

Next, they will track the postal carrier responsible for your package and notify you of its status typically within 48 hours.

Finally, contact us with the results and any information related to your lost package. USPS needs to confirm it as lost in order for us to replace the item or issue you a refund. We may waive this rule on a case by case basis so please feel free to contact us at "support@codecurves.com" or call/text us at 866.62.CURVES.

Here are some things to consider:

First Class Mail: Usually takes 5-7 business days to Canada and the UK. May take anywhere from 5-60 business days to other oversea locations. May not be trackable once it has left US customs until delivery. May be held in customs where you will need to contact your local shipping customs office depending on the mail provider in your country. If necessary we can help you figure out the correct contact information simply contact us at "support@codecurves.com" or call/text 866.62.CURVES.

Priority Mail: Usually takes 3-5 business days for delivery to Canada and UK. May take up to 14 business days to other overseas locations. Includes tracking and is typically tracked in your country. Not usually held by customs but in more strict countries you may need to contact customs for information on your package.  If necessary we can help you figure out the correct contact information simply contact us at "support@codecurves.com" or call/text 866.62.CURVES.

Express Mail: Usually takes 1-3 business days for delivery to Canada and UK, May take up to 5 business days to other overseas locations. Traceable throughout its shipment. Never held by customs.

If you still need help please refer to the contact details above.